Help center

Help with setup, sign-in, mobile keyboard access, and billing.

Answers to the questions most people hit first when getting AiType working on Mac, Windows, iPhone, or Android. For instant help, start live AI support, or use our contact form.

Fast paths

Start from the problem you are trying to solve.

If you are setting AiType up for the first time, fixing permissions, or sorting billing, the links below get you to the right answer faster than digging through the full page.

Live platforms Mac, Windows, iPhone, and Android

AiType is live across desktop and mobile, with store billing on iPhone and Android and direct billing for desktop or teams.

Typical support flow Setup, sign in, then use the keyboard

Most problems are fixed by enabling the right permissions, choosing AiType as the active keyboard, or managing the subscription in the same store where you bought it.

Jump straight in

Platform shortcuts

Desktop setup

Install the Mac or Windows app, sign in inside the app, then hold the shortcut and speak.

Open desktop steps →
iPhone keyboard

Enable AiType in iPhone keyboard settings, turn on Full Access, and finish sign-in in the app first.

Open iPhone guide →
Android keyboard

Install from Google Play, enable AiType in Android settings, and pick it as the active keyboard.

Open Android guide →
Billing and teams

See where to manage web, App Store, and Google Play subscriptions, or change team seats.

Open billing guide →
⚙️

Getting started

Install the desktop app or mobile keyboard, grant permissions, and make your first dictation in under 5 minutes.

Read guide →
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Billing & subscriptions

Manage your trial, team seats, and subscription from the app or through the contact form.

Read guide →

Getting started

How do I install AiType?
For desktop, download the Mac or Windows app from aitype.work and launch it once installation finishes. On Mac, AiType lives in the menu bar. On Windows, it runs from the system tray near the clock.
Nothing happens when I hold Fn.
On Mac, AiType needs Accessibility permission to detect the Fn key globally. Go to System Settings → Privacy & Security → Accessibility and enable AiType. On Windows, open the tray icon, check your shortcut in Settings, and make sure AiType is running before you hold the trigger key.
AiType isn't in the microphone permission list.
Make sure you installed AiType to /Applications (not run from the DMG directly). Re-launch, then press Fn once - macOS will prompt for microphone access.
How do I sign in?
On desktop, open Settings from the menu bar icon on Mac or the system tray icon on Windows, enter your email, and AiType will send a 6-digit code right inside the app. If AiType gave you an access key, you can paste that instead. On mobile, download AiType from the App Store or Google Play, open the app, and sign in there first so the keyboard can use your account.
How do I change the trigger shortcut?
Open AiType Settings from the menu bar icon on Mac or the tray icon on Windows and look for the shortcut setting. You can change the hold key from Fn or the current default to another key that fits your workflow.

Billing

How does the 14-day trial work?
Mac and Windows accounts can start with a 14-day no-card trial when offered. After that, desktop billing only starts if you choose a Stripe plan. On iPhone and Android, subscriptions and any introductory offers are purchased and billed through Apple or Google Play.
How do I manage my subscription?
On iPhone, open AiType, go to Account, and tap Manage in App Store. On Android, use Manage Subscription inside AiType to open the Google Play subscription page. On Mac or Windows, use Manage Subscription to open the right subscription page. Mobile plans stay in the store you subscribed through, while desktop and team billing open the web billing page. If you were given a shared access key, that access is managed by the person or team that issued it.
How do access keys work?
Access keys can be pasted into AiType on iPhone, Mac, or Windows. They are useful for shared team access, tester access, or time-limited access granted by AiType. Some shared keys expire automatically and may not have a separate billing page.
How do I cancel?
If you subscribed on iPhone, cancel in your App Store subscriptions. If you subscribed on Android, cancel in Google Play subscriptions. For desktop or team billing, cancel from the billing page or use the billing contact form.
How do I add or remove team seats?
Start from the team form on the pricing page when you are ready to add seats. If you need help adjusting an existing team, use the team contact form and we will help update billing and access.

iPhone keyboard

How do I get the iPhone keyboard?
Download AiType from the App Store, install the app on your iPhone, sign in, then open the Setup tab inside the app.
How do I enable the keyboard on iPhone?
Open Settings → General → Keyboard → Keyboards → Add New Keyboard…, choose AiType, then tap AiType in the keyboard list and turn on Allow Full Access.
Why does dictation open the AiType app?
Apple does not let custom keyboard extensions access the microphone directly. AiType briefly opens its iPhone app to record and transcribe, then sends the cleaned text back into the keyboard.
How does Reply work on iPhone?
Copy the messages you want to answer, switch to the AiType keyboard, and tap Reply. AiType uses the copied conversation to draft a short, natural response.
Where are clipboard, voice history, Ai, contacts, GIFs, and emoji?
They live in the toolbar above the keys. That row gives you Reply, Ai rewrite, saved clips, voice history, contact search, a language menu, GIF search, and emoji without leaving the conversation.

Android keyboard

How do I get the Android keyboard?
Download AiType from Google Play, install the app, and open it once.
How do I enable the keyboard on Android?
Open the AiType app, use the setup flow to enable AiType in Android keyboard settings, then select AiType as your active keyboard from the system keyboard picker.
Why did it open another keyboard or keyboard picker?
Android still controls the system input picker. If you see the system keyboard switcher, select AiType there. Language and Ai writing preferences should be changed inside AiType settings, not with the system keyboard switch button.
How do GIFs, contacts, and chat work on Android?
Open the toolbar above the keys to use GIF search, contacts, Ai chat, Reply, saved clipboard, and voice history. Contacts may prompt for permission the first time so AiType can search your real phone contacts.
How do I manage my Android subscription?
Open AiType, go to your account area, and use Manage Subscription to jump to the Google Play subscription page for your account.

Still stuck?

We read every support request and aim to reply within one business day.

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